Kyle launches 3-1-1 services to report non-emergency issues
AUSTIN (KXAN) — The city of Kyle will now have an easier way for residents, businesses and visitors to report non-emergency issues.
The city announced the launch of Kyle 3-1-1, which is described as a “new centralized service hub,” according to a news release from the city. That launch will happen on March 11.
The service hub is “designed to be a clear and efficient communication channel between the city and its residents,” which eliminates navigating through many departments to get an answer to a question or to make a service request, the city said.
This includes reporting a pothole, broken streetlight, code enforcement concerns, utility billing assistance and more, the release said.
On Monday, the city of Georgetown announced it launched askGTX, which is similar to 311 services and “can be accessed through a website, phone call, and soon by using a smartphone app.” Residents can use askGTX to report a pothole, learn about water rebates or even find a park nearby, the release said.
“Kyle 3-1-1 ensures faster response times and greater transparency in service requests. It’s city service simplified,” the city said.
Here are three ways residents can connect with Kyle 3-1-1, as provided by the city:
- Dial 311 to speak with a live customer service representative from 8 a.m. to 5 p.m., Monday through Friday. This excludes city holidays, according to the city.
- Use the mobile app when it becomes available March 11 and make those service requests on-the-go.
- Submit a request online via Kyle311.com.
The city will host a pre-launch party for Kyle 3-1-1 on March 8 at La Verde Park, 3901 Burnham. Refreshments, free popsicles from La Ola Pop Shop and free Kyle 3-1-1 swag will be available, the release said. City staff will also be available to provide answers to questions and give demos.
